Frequently Asked Questions
Everything you need to know about building your home with INGCO.
Are INGCO tools covered by a warranty in the Philippines?
Yes, all INGCO power tools come with a standard 6-month limited warranty against manufacturing defects. Please keep your official receipt or sales invoice to claim warranty services at any of our authorized service centers nationwide.
What are the available payment methods for my order?
We accept various payment options including Cash on Delivery (COD), GCash, Maya, Credit/Debit cards (Visa/Mastercard), and Dragonpay for secure online bank transfers.
How long does shipping take within the Philippines?
Orders within Metro Manila typically arrive within 2-3 business days. For provincial orders in Luzon, Visayas, and Mindanao, delivery usually takes 5-10 business days depending on the courier and your specific location.
Can I return a product if I changed my mind?
We follow a 7-day return policy for items that are unused, in their original packaging, and in resalable condition. Please note that the customer is responsible for the return shipping fees unless the item received was damaged or incorrect.
Do you sell spare parts for INGCO power tools?
Yes, we stock a wide range of genuine INGCO spare parts and accessories such as carbon brushes, batteries, chargers, and drill bits to ensure your tools remain in peak working condition.
Is the 20V P20S battery compatible with all INGCO cordless tools?
The P20S series is a universal battery platform. One 20V P20S battery can be used to power over 100+ different INGCO cordless tools, providing you with maximum efficiency and cost savings.