Returns & Exchanges

At INGCO Philippines, we are committed to providing high-quality tools and hardware for your home projects; if you are not satisfied with your purchase, you may return it within 7 days of receipt.

Return Process

• 1.
  Verify Eligibility

  Ensure the item is in its original packaging, unused, and includes all accessories, manuals, and proof of purchase.

• 2.
  Submit a Request

  Contact our customer support team via our official website or social media channels to initiate your Return Merchandise Authorization (RMA) process.

• 3.
  Pack and Ship

  Securely pack the tool to prevent damage during transit and drop it off at an authorized courier partner or our designated service center.

• 4.
  Inspection and Refund

  Once our technical team verifies the product's condition, we will process your exchange or issue a refund to your original payment method within 5-10 business days.